TransPennine Express (TPE) has today launched an extra compensation scheme for rail customers following the May timetable change.
Non-season ticket holders (for example, those that work part-time) who were affected by the disruption are being given the chance to apply for a full refund on specific routes across the North.
The scheme is in addition to the existing compensation scheme already available for season ticket holders.
Anyone that travelled between three and five days (consecutively within a week) between 20 May and 30 June 2018 will be eligible to apply for a refund.
Customers have from now until 4 December to submit their applications which should be made online at: tpexpress.co.uk/help/may-timetable-compensation. In addition, the claim period for season ticket holders has also been extended until this date.
Applicants will need to provide proof of travel to show that they travelled on at least three days (within a consecutive period) and successful applications will receive a full refund via bank transfer.
Adam Fairclough, Head of Customer Experience Change for TransPennine Express: “As a way of saying sorry to those customers whose journeys were affected following the May timetable change, we have launched a second compensation scheme giving non-season ticket holders the opportunity to apply for a full refund.
“I would encourage regular rail users to head to our website for more information and submit their claims using the simple form provided.”
Information and further guidance about the scheme can also be found online: tpexpress.co.uk/help/may-timetable-compensation