special assistance

Heathrow Launches New App for Visually Impaired Passengers

From Monday December 3rd (International Day of Persons with Disabilities), visually impaired passengers at Heathrow will have access to on-demand personalised assistance via the Aira app. The aim is to allow passengers to enhance their independence throughout the journey at Heathrow.

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New CAA guidelines improve travel experience for passengers with hidden disabilities

The Civil Aviation Authority have called for a change in practice to ensure passengers with hidden disabilities receive better support and more effective communication ahead of travel. UK airports have welcomed the new guidelines published by the aviation regulator. Over the next six months UK airports will consult with charities and specialist groups to make changes and improvements to their services and the assistance they provide passengers with hidden disabilities. Improvements will include:

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